Goal: Introduce an incentive program for potential partners to offer their customers. This would help increase visibility to the RepairPal Certified Shop network and give first time users a discount. We wanted to investigate how the public views rebates as well as what our options were when it came to paying a company to assist in this flow versus our team building it.

Process: 1. Conducted user interviews to get an idea of their impression and knowledge of rebates 2. Research “buy” options 3. Wireframe flow and present to stakeholders for concept buy in 3. Visual mocks 4. Reach out to a company specializing in rebates, get an approximate cost 5. Present an executive summary for buy in

Results: We have yet to roll something like this out but the overall result here is that we now have a realistic idea of what kinds of costs would be associated with creating a program like this.